Refund Policy

Refund & Return Policy

We want our customers to be satisfied with their purchases. Please review our return and refund policy carefully before completing your order.

Returns & Refunds

Customers may request a return within 7 calendar days of confirmed delivery.

To be eligible for a full refund:

* The return request must be submitted within 7 calendar days of delivery.
* The item must be returned in the same condition in which it was originally shipped and received.
* Cards, sealed products, collectibles, and other merchandise must not be altered, damaged, opened, used, cleaned, repaired, or otherwise modified after delivery.
* All original packaging, accessories, or other included materials must be returned when applicable.
* The return must be reviewed and approved before a refund is issued.

Unless the return is the result of an error made by us, all return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless otherwise required by applicable law.

We strongly recommend that customers use a tracked and insured shipping method when returning valuable items. We are not responsible for return packages that are lost or damaged while in transit to us.

Refund Processing

Once the returned item has been received, we will inspect it to verify that it is in the same condition in which it was originally sent.

If the return is approved, a refund will be issued to the original payment method. Items returned in a different condition, missing components, or showing signs of alteration or additional damage may be denied a refund or may qualify for only a partial refund, where permitted by law.

Items Damaged During Shipping

If an order arrives damaged due to shipping or handling while in transit, please contact us as soon as possible and retain the item, shipping box, packaging materials, shipping label, and any other contents of the shipment.

Customers should take clear photographs of the damaged item and all packaging.

Shipping-related damage claims may need to be filed with USPS or the applicable shipping/logistics provider, depending on the carrier used and the circumstances of the shipment. We will provide available shipping information or documentation reasonably necessary to assist with the claims process.

Submitting a shipping-damage claim does not guarantee reimbursement, as claims are subject to the applicable carrier’s investigation, insurance coverage, eligibility requirements, and final determination.

Important Collectibles Notice

Because Pokémon cards and collectibles can vary significantly in condition and value, customers are encouraged to carefully review all available photographs, descriptions, and disclosed condition information before purchasing.

Minor manufacturing variations, print defects, centering, surface characteristics, or other characteristics visible or disclosed before purchase are not considered shipping damage.

We do not guarantee that any raw or ungraded card will receive a particular grade from PSA, CGC, BGS, TAG, or any other third-party grading or authentication company.

Contacting Us

To request a return or report an issue with an order, please contact us within the applicable time period and include your order number, description of the issue, and photographs when relevant.

By completing a purchase, the customer acknowledges and agrees to this Refund & Return Policy.