CHARGEBACK, CANCELLATION, RETURN & PAYMENT DISPUTE POLICY
Effective Date: September 25, 2026
By placing an order through this website, the customer acknowledges and agrees to the policies below, subject to any rights that cannot be waived under applicable law.
1. SEALED TCG PRODUCTS - FINAL SALE
Due to the collectible nature of sealed Trading Card Game (TCG) products and the importance of maintaining their original sealed condition, all sales of sealed products are final. We do not accept returns or exchanges for change of mind, buyer's remorse, market-price changes, or similar reasons.
However, we stand behind the accuracy of our listings and the condition in which orders are shipped. If an order arrives damaged, contains an incorrect item, or is materially different from the product description, please contact us by email as soon as reasonably possible after delivery.
When reporting an issue, please provide your order number, a description of the issue, and clear photographs of the product and shipping packaging when available. We will review the issue and work with the customer toward an appropriate resolution.
Please do not open, alter, remove wrapping from, or further damage a sealed product if you intend to report a condition issue. Altering or opening the product may affect the remedies available, except where applicable law provides otherwise.
2. ORDER CANCELLATIONS
Customers may request cancellation of an order prior to shipment. Approved cancellations are subject to a 10% cancellation fee, which will be deducted from the amount refunded to the customer. This fee is intended to help cover payment processing costs, transaction expenses, and administrative costs associated with processing and cancelling the order, including processing fees that may not be returned to us following a refund.
Submitting a cancellation request does not guarantee cancellation. An order is considered cancelled only after we have confirmed the cancellation. Once an order has been shipped or transferred to the shipping carrier, it can no longer be cancelled.
3. CONTACT US BEFORE FILING A CHARGEBACK
If you believe there is a problem with your order, payment, shipment, product, refund, or other transaction, we ask that you contact us before initiating a chargeback or payment dispute. We will make reasonable efforts to investigate and resolve legitimate concerns in accordance with our posted policies and applicable law.
Nothing in this policy prevents a customer from exercising legitimate chargeback, dispute, refund, or consumer-protection rights available under applicable law or the rules of their card issuer or payment provider.
4. FRAUDULENT OR ABUSIVE CHARGEBACKS
Customers must not knowingly provide false or misleading information when submitting a chargeback or payment dispute.
We reserve the right to contest a chargeback when our records indicate that a transaction was properly authorized, accurately described, fulfilled, shipped, delivered, refunded, or otherwise handled according to the terms accepted at checkout. Where permitted by law, accounts associated with fraudulent activity or repeated abuse of the payment dispute process may be restricted, suspended, or terminated.
Relevant transaction information may also be provided to our payment processor, financial institution, card issuer, or other appropriate parties investigating a dispute. A customer will not be penalized merely for exercising a legitimate legal right to dispute a transaction.
5. TRANSACTION & ORDER RECORDS
For order verification, fraud prevention, customer service, and payment-dispute purposes, we may maintain records relating to transactions, including:
• Order and payment information
• Order confirmations and invoices
• Customer communications
• Shipping and tracking information
• Delivery confirmation
• Photographs or videos relating to products, packaging, or fulfillment
• Product descriptions and disclosed condition information
• Cancellation and refund communications
• Records showing acceptance of website policies and checkout terms
Where appropriate and permitted by law, these records may be submitted as evidence when responding to a chargeback or payment dispute.
6. SHIPPING & DELIVERY
Customers are responsible for providing accurate shipping information when completing an order. Orders will be shipped to the shipping address provided or approved during checkout. When available, carrier tracking information and delivery confirmation may be used to establish shipment and delivery of an order.
If a package is lost, damaged, missing, or incorrectly delivered, please contact us promptly so the matter can be investigated.
7. TRADING CARD CONDITION & GRADING
Trading cards and collectible products may contain imperfections, including whitening, scratches, print lines, dents, creases, edge wear, corner wear, surface wear, manufacturing defects, packaging imperfections, or other condition issues. Customers are responsible for reviewing the product description and available photographs before completing a purchase.
Unless expressly stated otherwise in writing, we do not guarantee that any raw or ungraded card will receive a particular grade from PSA, CGC, Beckett/BGS, or any other third-party grading company.
Third-party grading decisions are outside of our control. A grading result that is lower than a customer's expectation does not, by itself, establish that the product was improperly described.
8. MARKET VALUE & PRICE CHANGES
The value of Pokemon and other TCG products can fluctuate after an order is placed. A decrease or increase in the market value of a product after purchase does not, by itself, qualify the order for cancellation, return, refund, or chargeback. Any cancellation requested before shipment remains subject to the cancellation provisions stated above.
9. REFUNDS
Any approved refund will be processed according to the original transaction and applicable payment-provider procedures. Processing times after a refund is issued may vary depending on the customer's bank, card issuer, or payment provider.
Where an approved cancellation is subject to the 10% cancellation fee, that amount will be deducted from the refund as described in Section 2.
10. CUSTOMER AKNOWLEDGMENT
By submitting an order, the customer acknowledges that they have had an opportunity to review the applicable Product Description, Pricing, Shipping Terms, Cancellation Policy, Return Policy, TCG Condition Information, and Chargeback & Payment Dispute Policy.
Electronic checkout records, transaction records, customer communications, and other electronic records may be retained as evidence of the transaction to the extent permitted by applicable law.
11. APPLICABLE LAW & CONSUMER RIGHTS
Nothing contained in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived.
If any provision of this policy is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
This policy should be read together with the website's Terms & Conditions, Privacy Policy, Shipping Policy, and any other policies presented to the customer during checkout.